Modernising consumer markets: consumer green paper

Overview

This consultation seeks views on:

• getting consumers better deals and better service in utilities markets
• helping consumers benefit from their data and remain protected when they buy and sell online
• how to improve the system of alternative dispute resolution (ADR)
• how to support local and national enforcers to work together to protect consumers.

We welcome input from business and investors, consumer groups and consumers.

We have additionally published the following research which assesses the impact and effectiveness of ADR and the court system in resolving consumer disputes with traders:

Resolving consumer disputes: alternative dispute resolution and the court system