Updating Consumer Protection in the Package Travel Sector

Closed 25 Sep 2017

Opened 14 Aug 2017


The 1992 Package Travel Regulations provide protection to consumers who buy package holidays. While these Regulations have effectively protected consumers in the market for many years, the sector has changed significantly since they were introduced. Technical innovation and in particular the growth of the internet and mobile technologies, have opened up new ways of buying and selling holidays.

This consultation sets out our proposals for updating our laws to align with the 2015 Package Travel Directive. The changes we are proposing will extend protection beyond traditional package holidays to give clear protection to UK travellers who book other forms of combined travel.


  • SMEs (small and medium businesses)
  • Large businesses (over 250 staff)
  • Multinational businesses
  • Trade bodies
  • Medium business (50 to 250 staff)
  • Micro business (up to 9 staff)
  • Small business (10 to 49 staff)
  • Consumer organisations
  • Consumers


  • Consumer rights